Shipping & Returns

Shipping

 

All pieces are handmade to order by Kate usually within the week of receiving the order.

Please note, during busy times orders may take a little longer. If your order is more urgent, please contact Kate prior to making your purchase to see if it’s possible to be sent within the time frame.

Regular shipping within Australia is free and Express postage can be purchased for an additional $5. Parcel post includes tracking number, and up to $100 insurance. International postage is also available for $10. 

Please note, Kate Macindoe has no control over delivery speed once parcels have been shipped. 

 

Refunds and Exchanges


I hope you love your purchase, but I understand that some things just don’t work out as planned.

If for any reason your piece has been damaged or is the wrong size, you may return it for an exchange or credit note.

Please contact info@katemacindoe.com prior to returning your item. Returns must be delivered within 15 days of when the item(s) was received.

Return shipment costs are the responsibility of the buyer. Returned goods must be delivered unused, in original packaging and in the condition they were received or may not be eligible for exchange.

Kate cannot be held responsible for items damaged or lost in return shipment; therefore it is recommended you use a trackable mail service.

Please allow 1 week from when Kate receives your return for it to be processed.

I acknowledge the Traditional Owners of Country throughout Australia and recognise their continuing connection to land, waters and culture. I pay my respects to their Elders past, present and emerging.

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